Job description

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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at https://www.wipro.com./" href="https://www.wipro.com." target="_blank" rel="noreferrer noopener" aria-label="Link www.wipro.com.">www.wipro.com.

Job Description

Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Maintain broad knowledge of client products and/or services
Offer additional products and/or services as needed
Prepare complete and accurate work including appropriately notating accounts as required
Track, document and retrieve information in call tracking database
Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
Participate in activities designed to improve customer satisfaction and business performance

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