Associate Product Manager

Role: Associate Product Manager (APM)Location: Bengaluru [In-Office]Experience: 1–2 YOEType: Fulltime

About ClickPost:Since 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers, including Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA, Kapiva, and 600+ brands across India, Southeast Asia, the Middle East, and North America. Through a single API, our platform manages tracking, exceptions, and returns across 700+ pre-integrated carriers, with AI allocating every shipment to the optimal carrier and resolving delivery issues before orders fail.And we're not standing still. We're actively building the agentic layer for post-purchase, from AI voice agents like Parth to a growing suite of agents that resolve delivery exceptions, confirm orders, and recover lost sales. This is real, in-production AI, live with customers today.
We process 50M+ shipments every month, helping brands cut failed deliveries and "where-is-my-order" queries while converting more returns into exchanges.We're one of the rare companies operating at the intersection of cutting-edge AI, enormous scale, and a brand respected across the global SaaS and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed, plus a team that includes several ex-startup founders, make this a place that's both fast-moving and rich with opportunities to learn. Our vision is to become the global standard for post-purchase intelligence, where logistics complexity never limits a brand's growth.
About the Role:This is a high-ownership APM role for someone who wants to learn about a product by doing - across discovery, execution, and delivery. You will work closely with senior PMs, engineers, customers, sales, and ops teams, owning outcomes end to end.
What You’ll be doing:

• Own product discovery for assigned problem areas by leading customer calls, defining requirements, and mapping end-to-end operational workflows

• Drive prioritization inputs by synthesizing customer pain points, business impact, and technical constraints to influence roadmap decisions

• Own pre-sales product engagements including demos, API walkthroughs, and prospect-specific solution design in partnership with sales

• Act as the product owner for onboarding and customer success, unblocking teams, resolving product gaps, and driving faster customer adoption

• Serve as the quality owner for releases by leading rigorous UAT, validating real-world edge cases, and ensuring production readiness with engineering

• Analyze product usage and operational data to identify inefficiencies, improvement opportunities, and high-impact product bets

• Build internal tools, automations, and workflows that materially reduce onboarding time and manual effort

What you have:

• You MUST have a High Agency which means you are proactive and can take actions without being told what to do.

• Strong systems thinking with the ability to reason about trade-offs and second-order effects

• Structured problem-solving- able to breakdown complex problems and reason from first principles

• Comfortable working with APIs, Postman, debugging, and QA processes

• Proficient with APIs testing, integration experience wth tools like postman.

• Ability to build internal tools using modern AI tools (Claude, Cursor, Lovable, etc.)

• High bar for UI/UX, product taste, and clarity

• Proficient with SQL

• Proficient in prompt engineering and AI-first workflows

• Clear written and verbal communication

• Curious, humble, ambitious, and comfortable operating in ambiguity

• Creative, resourceful, and willing to hustle when required

Qualifications:

• Bachelor’s degree in engineering from a top-tier institution

• 1–2 years of experience in a fast-paced environment

• Prior exposure to logistics or supply chain is a strong plus

• Comfortable visiting darkstores, warehouses, stores and working close to on-ground operations

Perks & Benefits:We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.

• Competitive salary package with performance-based bonuses.

• Comprehensive health insurance coverage for you and your dependents.

• Flexible working hours with Hybrid work arrangement.

• Generous leave policy and time off.

• Continuous learning and professional development opportunities.

• Employee assistance program for mental health and well-being support.

• Supportive and inclusive work culture promoting diversity and collaboration.

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