Uki Regional Contracts and Supplier Governance- Supervising Associate

Job Title: Service Design Manager

Role Overview

The Product Support Manager oversees product support operations and ensures product stability, service quality, and continuous improvement across platforms.

Key Responsibilities

• Lead product support teams and define support operating models

• Own product incident management, escalation, and resolution

• Collaboration with Product Owners and Engineering on backlog prioritization

• Define SLAs, support KPIs, and service performance reporting

• Drive root-cause analysis and preventive actions

• Oversee release readiness and post-deployment reviews

• Manage stakeholder communication for product issues and risks

Qualifications & Skills

• 7–12 years of experience in product or application support roles

• Strong leadership and stakeholder management skills

• Experience with Agile delivery and DevOps Environments

• Solid understanding of digital products and platforms

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

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