Technical Lead L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

As a Licensed Sales Agent you will assist customers with inquiries that will include; general policy information, enrollment assistance, benefit breakdown, billing review, and cross selling various ancillary products.ÂÂ

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Do

• Take inbound calls & make outbound calls to warm/hot leads.ÂÂ

• Have interactive conversations with prospective and existing customers to showcase your active listening skillsÂÂ

• Effectively create customer need by conducting various probing techniques.ÂÂ

• Accurately describe benefits and features for all available product lines.ÂÂ

• Follow documented processes and guidelines.ÂÂ

• Document systems properly to ensure accurate tracking and accountability.ÂÂ

• Achieve all sales and call center goals.ÂÂ

 Qualifications

• HS Diploma or GED required.ÂÂ

• Valid insurance license with health component.ÂÂ

• Current continuing education requirements for license must be metÂÂ

• Knowledge of successful selling techniques.ÂÂ

• Excellent oral and written communication skills.ÂÂ

• Outstanding customer service skillsÂÂ

• Must have an enthusiastic, flexible and assertive personality.ÂÂ

• Experience in a call center.ÂÂ

• Ability to sit for long periods of time.ÂÂ

• PC literate. Knowledge of Microsoft Office Suite Products is a plusÂÂ

• Must be comfortable in a competitive goals driven sales environment.ÂÂ

• Must demonstrate multi-tasking and critical thinking skills regularly.ÂÂ

• Passion for helping people and developing strong sales relationshipsÂÂ

• Conduct yourself in a professional manner at all timesÂÂ

• Good attendance is a must.ÂÂ

• Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router.ÂÂ

• Ability & flexibility to troubleshoot any connectivity issues with your local ISPÂÂ

• A private home workspace where customer information can remain secureÂÂ

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• ## Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

• Undertake product trainings to stay current with product features, changes and updates

• Enroll in product specific and any other trainings per client requirements/recommendations

• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

• Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

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No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Expected annual range is from to and expected hourly pay for this role is $27/hr. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Applications from people with disabilities are explicitly welcome.