Job description
Sr. Salesforce Engineer- Service
Job Title
Sr. Salesforce Engineer- Service
Job Description
- Design, build, and ship well-tested features while setting high standards for code quality and maintainability
- Develop advanced Apex (triggers, classes, queueable, schedulable) for Work Orders, Service Appointments, Assets, and FSL entities.
- Build enterprise grade LWCs for dispatcher console extensions, technician mobile UI, and service timeline components.
- Implement robust integrations with CTI, IVR, scheduling engines, inventory/ERP using REST/SOAP and Platform Events.
- Customize and extend FSL Core: Service Resources, Territories, Skills, Shifts, Work Types, and Maintenance Plans.
- Engineer custom scheduling and optimization logic (travel time, capacity models, load balancing) using FSL APIs.
- Implement Omni Channel routing, presence, case/work order assignment rules with Apex/LWC support.
- Troubleshoot complex scheduling, mobile sync, routing, and dispatch failures across multi system integrations.
- Optimize Apex, SOQL, and async processing for large case, work order, and appointment volumes.
- Create reusable Apex frameworks, utility classes, LWC helpers, and test data factories.
- Deliver high-quality unit/integration tests and support CI/CD pipelines for FSL-focused releases.
- Leverage Agentforce Vibes, Salesforce Copilot and other AI-assisted coding to accelerate delivery and code quality.
- Create design docs including data models, sequence diagrams, and integration specs.
Academic
Bachelor's in Computer Science or related field or equivalent work experience
Salesforce PD1 certification
Business Experience
7-9 Years of experience
Key Experience/Competencies
- Hands on experience with Apex, Lightning (LWC), and SOQL/SOSL.
- Hands‑on experience with SOAP, REST, and Bulk APIs, including API design, development, and management.
- Strong understanding of the Salesforce platform, Service Cloud, Salesforce FSL including its architecture, capabilities and constraints.
- Good understanding of DevOps practices and tools such as Copado and Jenkins, including designing and optimizing CI/CD pipelines.
- Experience in building scalable data models, security models, and complex technical solutions for Sales and Sales Operations
- Experience with middleware products for integration
- Experience in Agentforce, Copilot, AI‑powered development practices, prompt engineering standards, and smart coding accelerators to enhance team productivity and technical design quality.
- Experience working in Scrum/Agile based development environment
- Self-driven and ability to handle handles ambiguity and escalations.
- Excellent Stakeholder communication (Written/verbal). Ability to translate business outcomes into technical direction, set expectations and tradeoffs clearly.
Experience/Competencies (Nice to Have)
- Proficiency in modern JavaScript beyond basic LWC usage