Job description
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
- To troubleshoot and resolve tickets raised by the clients.
- To undertake training programs for new joinees
- To perform knowledge transition during project enhancements
- To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
- To update self on latest technologies and related areas
Skill Requirements
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Other Requirements
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