Developer L4

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!

Type of contract: B2B

Working hours: 24x7 Rotational Shift Support: Morning, General and Night

Module of work:Preferred5 days per week from the office. Flexibility may be available, please discuss this with the recruiter.

Location: Gdańsk

Note – Kindly discuss with recruiter for location flexibility.

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Key Responsibilities

• Lead and manage the end-to-end Major Incident Management process for high-priority business and technical incidents.

• Chair Major Incident Management (MIM) bridge calls, coordinating technical teams, business stakeholders, and leadership throughout the incident lifecycle.

• Drive rapid service restoration while ensuring effective communication and escalation management.

• Manage complex cross-tower incidents involving infrastructure, applications, and business services.

• Perform incident trend analysis and identify recurring issues requiring Problem Management intervention.

• Create and track problem records for recurring incidents and support root cause analysis activities.

• Provide regular executive-level updates on incident status, impact, risks, and resolution progress.

• Ensure compliance with ITIL processes and continuously improve Major Incident Management practices.

• Collaborate with Service Desk, Change Management, Problem Management, and technical teams to improve service stability.

• Produce incident reports, post-incident reviews, and service improvement recommendations.

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Key Requirements

• 6-8 years of experience in Major Incident Management within large-scale IT environments.

• Strong knowledge of ITIL practices, including Incident, Major Incident, Problem, and Change Management.

• Proven experience as a Major Incident Manager, leading both business and technical MIM calls.

• Experience managing critical cross-functional and cross-tower incidents.

• Strong understanding of Service Desk operations, escalation management, and IT service delivery.

• Experience performing incident trend analysis and driving continuous service improvements.

• Good understanding of application, infrastructure, and business service environments.

• Excellent senior stakeholder management and communication skills.

• Ability to remain calm and make effective decisions in high-pressure situations.

• ITIL certification is preferred

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to [email protected], through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

Mandatory Skills: Process Tools .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.