Job description
Responsibilities & Key Deliverables
- Support management and continuous improvement of spare parts quality to achieve organizational quality objectives.
- Ensure effective implementation and adherence to Quality processes, Integrated Management Systems (IMS), and The Mahindra Way (TMW) requirements.
- Understand key customer needs and contribute to initiatives aimed at enhancing customer experience.
- Handle customer complaints related to spares, including field failures, shortages, and incorrect part supplies.
- Perform root cause analysis using structured problem‑solving tools such as 8D, 5‑Why, and QC Story, and ensure timely and effective closure of issues.
- Coordinate with Operations, Supply Chain, Engineering, and Suppliers to implement corrective and preventive actions (CAPA).
- Track and analyze customer satisfaction metrics, warranty trends, and field failure data.
- Support sales return management and effective inventory quality control.
- Assist in handling customer escalations and contribute to improvement in Customer Satisfaction Index (CSI).
- Implement and monitor process audits across the supply chain to ensure compliance and process effectiveness.
- Drive reduction of internal rejections, rework, and scrap related to spares.
- Support supplier quality management and contribute towards achieving VPPM targets.
- Participate in and drive continuous improvement initiatives including Kaizen, Yellow Belt / Green Belt projects, and QMS activities.
- Ensure compliance with and continual improvement aligned to ISO 9001:2015, ISO 14001:2015, ISO 45001, and TMW standards.
Preferred Industries
Automotive Industry
Education Qualification
Diploma in Engineering; Bachelor of Engineering
General Experience
Must have more than 8 years of experience in Quality for Manufacturing/ Engineering Industry (Preferably, Automobile Industry)
Critical Experience
- Knowledge of Complex warehousing process.
- SAP/WM/EWM QM & MM Module.
- Six sigma Green/Black belt.
- Certified lead/internal audit for IMS.
- Understanding of engineering drawings.
- Basic understanding of automobile/tractor parts.
- Hands on experience on measuring instruments e.g. Vernier Calliper, Micrometre, weighing balance.
- Domain expertise of core quality tools PPAP, APQP, FMEA, SPC & MSA.
- Good English writing skills.
- Proficiency in MS office.
- Data analysis and reporting skills
- Leadership, communication, and cross‑functional coordination
System Generated Core Skills
AuditingLeadership SkillsCommunication Skills