Job description
Senior Consultant | Strategic Portfolio Management | Bengaluru | ServiceNow
- Job requisition ID : 113977
- Location: Bengaluru
- Entity: Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
- Lead design, development, and configuration of ServiceNow Strategic Portfolio Management (SPM) solutions, including Demand, Project, Portfolio, Resource, Financial Planning, Time card, Agile Development modules.
- Gather and analyze business requirements from stakeholders and translate them into scalable ServiceNow SPM technical solutions.
- Develop and customize workflows, business rules, client scripts, UI policies, Flow Designer automations, and Script Includes to support portfolio and project management processes.
- Implement end‑to‑end demand intake, approval, and project lifecycle workflows
- Configure project templates, task structures, schedules, and milestones
- Design and maintain portfolio structures, roadmaps, and investment plans
- Configure financial plans, cost tracking, budgets, and benefits
- Enable prioritization and scoring models aligned with business strategy
- Build dashboards, reports, and scorecards for portfolio health, capacity, and financials
- Collaborate with business analysts, architects, and cross-functional teams to understand functional requirements and define technical design impacts and dependencies.
- Build and support integrations between ServiceNow SPM and enterprise applications such as ITSM, CMDB, ERP, HR systems, and third-party tools using REST/SOAP APIs and Integration Hub.
- Support UAT planning, defect triage, issue resolution, and production deployment.
Key skills required
- 5-6 years of strong experience in ServiceNow Strategic Portfolio Management (SPM) including Demand Management, Project Management, Portfolio Management, Resource Management, and Financial Planning modules.
- Hands-on expertise in Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, ACLs, and Service Portal / Workspace customizations.
- Proficiency in JavaScript, Glide API, GlideRecord, Scripted REST APIs, and IntegrationHub.
- Experience integrating ServiceNow with enterprise applications and external systems.
- Strong understanding of Agile, Scrum, SAFe, and project lifecycle management processes.
- Experience supporting testing lifecycle, SIT, UAT, defect fixing, and release management.
- Good understanding of platform governance, security, upgrade-safe development, and best practices.
- Strong communication and stakeholder collaboration skills across technical and business teams.
- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- CIS – Strategic Portfolio Management (SPM)
- Education - UG and Above