Job description
- Develop, configure, and enhance ServiceNow IT Asset Management (ITAM) solutions, including Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
- Lead functional and technical workshops with stakeholders to gather requirements for asset lifecycle processes including procurement, allocation, tracking, maintenance, and retirement.
- Translate business requirements into technical design documents, user stories, workflows, and development tasks.
- Design, configure, and enhance ServiceNow HAM modules including Asset Models, Stockrooms, Procurement, Receiving, Asset Lifecycle workflows, and HAM Pro features.
- Implement OOTB best practices for asset discovery, normalization, reconciliation, and CMDB alignment.
- Design, configure, and enhance the ServiceNow SAM module including License Models, Entitlements, Reconciliation, Normalization, and Software Lifecycle workflows.
- Implement SAM Pro features such as Publisher Packs, reclamation rules, normalization, and compliance calculations.
Any graduate.