Job description

– Kotak Mahindra Bank

Role: Product Head – Relationship Banking Group (RBG)

Business: Corporate / Commercial Bank
Sub‑Business: Relationship Banking Group (RBG)
Location: Mumbai (HO)
Grade: (Grade to be finalised based on experience & internal parity)
Reporting to: Head – RBG / Head – Commercial Banking
Matrix: Credit, Operations, Risk, Compliance, Technology

Role Purpose

The Product Head – RBG will be responsible for end‑to‑end ownership of Product Strategy, Design, Governance and Delivery for Relationship Banking Group, covering Working Capital (WC), Dealer Finance (DF), Supply Chain Finance (SCF), Liabilities (CASA/TD), and Cross‑sell Products.

The role will partner closely with Business, Credit, Operations, Risk, Compliance and Technology to:

Drive profitable growth

Improve RM productivity

Lead process simplification & digitisation

Ensure strong regulatory, policy and audit compliance

Enhance customer experience across lifecycle

Key Responsibilities

1. Product Strategy & Portfolio Ownership

Own and execute the RBG Product strategy and roadmap in line with Bank’s Commercial Banking objectives.

Drive continuous improvement and rationalisation of WC, DF, SCF, Liability and fee‑based product offerings.

Own product frameworks including eligibility, pricing, features, covenants and lifecycle governance.

Act as custodian of product profitability and sustainability.

2. Working Capital, Credit & Structured Products

Lead product design and delivery for CC/OD, WCDL, Term Loan, Dealer Finance, Warehouse / Structured Finance products.

Partner with Credit & Ops to improve:

TAT

First‑Time‑Right (FTR)

Disbursement efficiency

Support policy formulation, UAT validation and rollout of new WC structures.

3. Liability, Cross‑Sell & Account Profitability

Own CASA & TD propositions for RBG customers.

Drive cross‑sell of Insurance, Wealth, Investment and other fee products.

Develop account‑level profitability constructs including wallet share, income waterfall, leakage control and RM productivity metrics.

4. Process Excellence & Digitisation

Lead Process Excellence initiatives across customer onboarding, credit processing, documentation, servicing and exits.

Champion digitisation initiatives including:

Automated workflows

Digital documentation

CRM integration

Straight‑through processing (STP)

Partner with Technology teams to deliver scalable and compliant digital solutions.

5. MIS, Analytics & Dashboards

Own RBG MIS covering:

NTB, ENR, Disbursements

DPD, GNPA, Recovery, Exits

Income, Fee, RM productivity

Drive Power BI / dashboard‑based reporting for senior management.

Use analytics to support business decisions, risk mitigation and growth opportunities.

6. Policy, Regulatory & Audit Governance

Ensure compliance with RBI regulations, internal policies, audit observations and governance standards.

Lead policy reviews, revisions and new policy formulation for RBG products.

Act as key SPOC for Internal Audit, RBI inspections, compliance reviews and regulatory submissions.

7. Stakeholder & Team Leadership

Act as a strong interface between Business, Credit, Ops, Risk, Compliance and IT.

Build and lead a high‑performing Product team across WC, DF, MIS and Process Excellence verticals.

Coach and mentor team members and develop future product leaders.

Key Skills & Competencies

Strong understanding of Commercial Banking / MSME / RBG products.

Deep knowledge of credit appraisal, operations and regulatory environment.

Proven experience in process transformation and digitisation.

Excellent stakeholder management and communication skills.

Strong analytical and structured problem‑solving mindset.

Educational Qualifications

MBA / CA / CFA / Post‑Graduate in Management or Finance from a reputed institution.

Experience Profile

15–20 years of total banking experience.

At least 5–7 years in Product / Strategy / Business Transformation roles within Commercial / SME / Corporate Banking.

Prior experience in a leading Private Sector Bank / Large NBFC preferred.

Key Success Metrics (Indicative, not exhaustive)

Growth and quality of RBG product portfolio

Improvement in TAT and process efficiency

RM productivity and cross‑sell penetration

Audit & regulatory outcomes

Digitisation adoption and customer experience scores