Application Support Engineer

Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Epic Systems
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor system performance and proactively address potential issues.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in EPIC Systems.
• Strong analytical and problem-solving skills.
• Experience with incident management and resolution processes.
• Familiarity with application monitoring tools.
• Ability to work collaboratively in a team environment.

Additional Information:

• The candidate should have minimum 5 years of experience in EPIC Systems.
• This position is based in Chennai.
• A 15 years full time education is required.