Job description
Roles and Responsibilities
- Call monitoring throughout the shift for the production floor. Do a fixed number of daily audits and ensure 1:1 feedback closure with the advisors.
- To prepare quality related reports using Google Sheets and Google documents and maintain a quality dashboard.
- Assist in the development of the new hires and existing production floor advisors in the process by call monitoring/observation, conducting training on telephonic etiquettes, soft skills, various dispositions and sales techniques..
- Taking On the Job Training (OJT) sessions & responsible for their performance
- Maintain Shift-Brief Records during team huddles & end-of-the-day meetings
- QA will be expected to prepare the SOP , take calls, and demonstrate selling and Objection handling scenarios.
- QA will also be responsible for conducting refresher training delivery to existing advisors on the production floor.
- Working experience of preparing dashboards using Pivots and publishing quality reports using google studio /Google sheets
Desired Candidate Profile
- Graduate with minimum 1 year of experience in auditing sales calls.
- Excellent Hindi, One regional language and English communication skills.
- Exceptional presentation and training skills.
- Yellow belt trained or certified
- One who has working knowledge on Google sheets and has published all kinds of quality reports.
- Effective feedback skills.
- Work flexibility - Open to work 6 days a week at HSR location Bangalore location