To work as central coordinator and SPOC for common issues.
Will be responsible to register the calls/complaints on day-to-day basis received from customer over phone/mails or from online monitoring portals.
Will be responsible for communication with clients on their calls/complaints/plant maintenance & performance/feedback.
Follow up with zonal in-charges on call/complaints progress, apprise customer on closure of calls/issues and rectification details.
Follow up with cluster in-charge/zonal heads on improvement plans.
Will be responsible to collect data/details of plants from field /online portals and maintain master data sheet with updated inventory.
Pull out data from ERP and prepare for zone wise MTTR and MTBF.
Responsible to collect data of plants performance, compile and circulate to management and team.
Preparing PPT for meetings / training programs to help O&M head/team.
Follow up with in-charge (capex Plants) for AMC renewal and seeking new AMCs.
Will be responsible for liaison for Records and maintain inventory spares/ sites.
Escalation of complaints to O&M head which are exceeding TAT
Follow up for progress on various issues instructed /mailed by O&M head.
Identify the repeat issues, seek RCA action plan from zonal managers.
Responsible to arrangement of training sessions, helping in conducting online test, maintaining the records of training and tests.
Responsible for IMS audits, revision of formats, documentation on one drive.
Source: Fourth Partner careers page, collected by Tevos on 26 Oct 2026; verify details on the employer site. Tevos does not take applications — the Apply button opens the employer’s own page.