Job description
Job Purpose: The Master Data Management - Associate will be responsible for all MDM-related activities, such as the creation, maintenance, and updating of Vendor, Customer, and Material master data. He/She will ensure that performance meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, while operating within a strong internal control framework.
Accountabilities:
- Transactional Activities:
- Manage activities related to Vendor, Customer, and Material master data in the system.
- Possess complete knowledge of updating Vendor, Customer, and Material master records in the ERP system.
- Define and implement Master Data Management (MDM) solutions.
- Perform data profiling and data quality assessments of source systems to draft data quality rules.
- Authorize the creation and maintenance of master data.
- Create and maintain Master Data in SAP according to approved requests.
- Efficiently locate information in the customer master and troubleshoot customer master-related transaction errors.
- Restrict and detect unauthorized access to data.
- Ensure defined periodic reporting.
- Ensure compliance with the QA framework.
- Participate in continuous improvement projects within Shared Services.
- Service Excellence:
- Ensure the overall delivery of services to OpCos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, within a strong internal control framework.
- Partner with the Service Management team to:
- Provide input for service reporting.
- Facilitate service transitions when required.
- Analyze issues highlighted by the Business Account Manager and resolve them in a timely manner.
- Ensure internal customer and supplier issues are handled in accordance with the escalation process, pushing back when proper protocol is not followed.
Skills & Desired Experience:
- 1 to 2 years of experience managing Vendor/Customer/Material master data maintenance activities in a client-service-oriented function.
- Master Data Management certification is preferred.
- Good understanding of business systems.
- Ability to analyze and utilize information from a wide variety of sources.
- Logical, process-based approach to problem resolution.
- Credibility, trust, and professionalism.
Educational Qualification:
- Bachelor’s Degree / Postgraduate in any field.
- Knowledge of SAP is preferred.