Job description
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
location :- Pune
Rate :- 100K/M
Job Description â Windows Imaging Engineer
Position
Windows Imaging & Endpoint Deployment Engineer
Experience
5-8 Years
Job Summary
We are seeking an experienced Windows Imaging Engineer responsible for enterprise desktop lifecycle management, OS deployment, image management, endpoint provisioning, and automation. The candidate will support multiple endpoint management technologies including SCCM, PDQ SmartDeploy, Microsoft Intune, and Windows Autopilot.
Key Responsibilities
Operating System Deployment
Design, maintain and troubleshoot Windows 10/11 imaging solutions.
Build and manage gold images for enterprise endpoints.
Create, modify and maintain SCCM Task Sequences.
Manage driver packages and hardware model onboarding.
Support OS refresh and migration projects.
Endpoint Management
Manage device deployment using:
o SCCM (MECM)
o PDQ SmartDeploy
o PDQ Connect
o Microsoft Intune
o Windows Autopilot
Configure endpoint policies and deployment standards.
Image Lifecycle Management
Create and update enterprise images.
Validate image quality prior to production rollout.
Support quarterly image refresh cycles.
Manage image testing and deployment governance.
Application Integration
Integrate applications into deployment task sequences.
Package applications using PowerShell, MSI and EXE installers.
Coordinate with Application Packaging teams.
Infrastructure Support
Manage Distribution Points.
Support Boundary Groups and Content Distribution.
Troubleshoot PXE boot issues.
Support CMG and cloud-based endpoint deployments.
Work with certificate-based deployment infrastructure.
Automation & Scripting
PowerShell scripting.
Deployment automation.
Image customization automation.
Driver automation and BIOS update processes.
Troubleshooting
Task Sequence failures.
Driver injection issues.
OS deployment failures.
PXE and boot media issues.
Windows 11 upgrade and migration problems.
Endpoint provisioning issues.
Required Skills
Mandatory
SCCM / MECM OSD
Windows 10 & Windows 11 Imaging
Task Sequence Design
Distribution Points Management
Driver Management
PowerShell Scripting
Windows Autopilot
Microsoft Intune
Endpoint Troubleshooting
Preferred
PDQ SmartDeploy
PDQ Connect
Patch My PC
WSUS
CMG
Azure AD / Entra ID
MDT (knowledge only)
Ivanti / LANDesk exposure
Soft Skills
KT and Documentation creation
Process Improvement
Incident and Problem Management
͏
Areas of responsibility
Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "
Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."
Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."
͏
͏
͏
Mandatory Skills: Desktop Imaging .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.