Job description
Job Description
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
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- Install, configure, and maintain all network services, equipment, and devices.
- Monitor network performance and troubleshoot problems and outages
- Program routers, switches, and other network hardware
- Configure DNS servers
- Define, document, and enforce system standards
- Manages all system back-up and restore protocol
- Plans and supports network and computing infrastructure
- Schedule updates and upgrades
- Proficient in rack server installation and cabling.
- Ability to read and understand schematics and design documentation
- Proficient in cable management for functionality and esthetic purposes
- Possess excellent analytical and problem-solving skills
- Ensuring the effective administration of a new business network
- Performing troubleshooting on all programs when required
- Preparing post-mortem reports and performing trend analysis when there are system failures