VP – Legal & Compliance

Location: Tokyo, Japan (Hybrid)We're looking for a Pre-sales Solutions Consultant to support our growth in Japan. This is a Hybrid role where you'll partner with the Sales team to convert prospects into customers while also working closely with existing customers to drive product adoption, retention, and long-term success.If you're equally passionate about solving technical challenges, consulting with customers, and helping businesses realize value from SaaS products, we'd love to hear from you.

What You'll Do

Pre-Sales & Solution Consulting

• Partner with the regional Sales team throughout the sales cycle to help prospects successfully evaluate our product.

• Lead technical discovery sessions to understand customer goals, business challenges, and technical requirements.

• Design and manage Proof of Concepts (PoCs) that showcase our products’ capabilities.

• Deliver tailored product demonstrations and solution presentations.

• Respond to RFPs, RFIs, and technical questionnaires.

• Recommend solutions using existing product capabilities while identifying opportunities for product enhancements when required.

Customer Success & Product Adoption

• Serve as a trusted advisor to customers after implementation, helping them maximize value.

• Conduct regular business reviews and consultation sessions aligned with customer use cases and business objectives.

• Drive product adoption, customer engagement, retention, and expansion opportunities.

• Partner with customers to develop optimization strategies and share best practices.

• Identify risks early and collaborate with internal teams to ensure customer success.

Technical Expertise

• Apply your understanding of web technologies, including HTML, JavaScript, and CSS (mandatory), to support customer implementations and troubleshoot technical questions.

• Working knowledge of backend technologies, APIs, and mobile applications is a strong advantage.

• Translate technical concepts into business value for both technical and non-technical stakeholders.

Cross-Functional Collaboration

• Work closely with Sales, Product, Engineering, Support, Marketing, and Customer Success teams to deliver an exceptional customer experience.

• Communicate proactively with Sales regarding opportunities, technical blockers, and customer feedback.

• Support customers through email, chat, virtual meetings, phone calls, and occasional in-person engagements.

Operational Excellence

• Maintain accurate customer records and opportunity updates in Salesforce (SFDC).

• Track customer interactions, PoC progress, and success metrics.

• Work in a performance-driven environment with clearly defined goals focused on customer success and business growth.

What We're Looking For

• 3+ years of experience in Pre-Sales, Solutions Consulting, Customer Success, Sales Engineering, or Technical Account Management within a B2B SaaS company.

• Experience supporting enterprise or strategic customers throughout both pre-sales and post-sales journeys.

• Experience conducting product demonstrations, managing PoCs, and responding to RFPs/RFIs.

• Strong knowledge of HTML, JavaScript, and CSS (mandatory).

• Familiarity with APIs, backend technologies, and mobile applications is a plus.

• Strong consultative, problem-solving, and relationship management skills.

• Experience working in a metrics-driven environment with international customers.

• Excellent communication and presentation skills.

• Experience collaborating with global teams across multiple time zones.

• Product certifications or equivalent technical credentials are preferred.

Language Requirements

• Native or business-level proficiency in Japanese.

• Professional working proficiency in English.