Job description
Department: RetailPosition:Store ManagerReports To: Regional Manager
About Forest EssentialsForest Essentials is an authentic, traditional skincare brand rooted in the ancient science of Ayurveda. As a pioneer of Luxurious Ayurveda, we combine pure ingredients with timeless beauty rituals to create effective, natural skincare.Join us and be a part of a brand that represents purity, elegance, and conscious living.
Key Responsibilities• Oversee all in-store operations and ensure adherence to brand standards and operational excellence.• Drive outstanding customer satisfaction and foster brand loyalty through exceptional service.• Ensure an elevated in-store experience with effective visual merchandising, displays, and well-groomed staff in line with brand guidelines.• Train, mentor, and motivate the store team on product knowledge, sales techniques, and brand experience.• Plan and manage staff rosters to ensure adequate coverage at all times.• Maintain optimal stock levels and ensure zero discrepancies in store inventory.• Address and resolve customer complaints in alignment with brand standards and ensure service recovery.• Monitor store performance and ensure achievement of monthly and annual sales targets.• Collaborate with internal teams to execute brand promotions and initiatives effectively.
Experience• Minimum 4–6 years of experience in retail.• At least 1 year of experience in a similar role, preferably with a luxury retail brand.
Qualification• Graduate in any discipline.
Skills
- Customer Handling
- Learning attitude
- Fluent English
- Legal Knowledge
- Attention to cleanliness and hygiene