T&T- Customer | Cs&D- Pm/BA | Bengaluru | Manager

T&T- Customer | CS&D- PM/BA | Bengaluru | Manager

• Job requisition ID : 110046
• Location: Bengaluru
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

As a Manager in our Customer Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Key skills required:

• ## PM/ BA/PMO

Program Leadership & Strategy

• Define program vision, scope, objectives, and success metrics aligned with business strategy.

• Build multi‑year roadmaps, sequencing of projects/workstreams, and interdependency plans.

• Drive benefits realization (cost, revenue, risk reduction, CX), ensuring traceability to business cases.

Governance & Delivery Assurance

• Establish governance structures: SteerCo, Working Groups, RAID (Risks, Assumptions, Issues, Dependencies) management, change control.

• Create and manage integrated program plan, milestones, and critical paths across multiple vendors/teams.

• Ensure adherence to SDLC/Agile standards, regulatory/compliance checks, and internal audit requirements.

Stakeholder & Vendor Management

• Act as primary liaison between Business, Technology, Operations, Risk, Compliance, and external vendors/SIs.

• Lead executive updates, decision logs, and escalation management; influence outcomes with data and clear options.

• Manage vendor contracts/SOWs, commercials, and performance against SLAs/OLAs.

Financials & Resourcing

• Own program budget, forecasting, variance analysis, and financial approvals.

• Plan and allocate capacity; build the right mix of in‑house and partner resources.

Risk, Compliance & Controls

• Embed regulatory and risk considerations in program design (KYC/AML, payments compliance, data privacy).

• Maintain audit‑ready documentation; ensure evidence for controls/testing is captured.

Execution Excellence

• Oversee cross‑workstream delivery (core banking, digital, payments, data/analytics, integrations).

• Ensure high‑quality deliverables: BRD/FSD, solution designs, test strategies, migration/rollout plans.

• Direct major cutovers, releases, and post‑implementation stabilization with defined success criteria.

Product Vision & Strategy

• Define and own the product roadmap for payments, covering domestic, cross‑border, and real‑time payment services.

• Understand market trends, regulatory changes, and customer needs to shape product evolution.

• Identify opportunities to enhance payment efficiency, compliance, scalability, and customer experience.

• Cross-Functional Leadership: Partner with Scrum teams, UI/UX designers, risk, legal, and compliance officers.

• Regulatory Alignment: Ensure all digital workflows and features meet banking security standards, eKYC guidelines, and regional financial regulations.

Backlog Ownership & Requirements

• Own the product backlog, prioritize features based on business value, risk, and strategic alignment.

• Convert business needs into clear Epics, User Stories, and acceptance criteria for Agile squads.

• Conduct regular backlog refinement, ensuring requirements are understood and ready for development.

• Collaborate with BA/Architect teams to define functional and non-functional requirements.

• Sprint Execution: Lead sprint planning, daily stand-ups, and user acceptance testing (UAT) to deliver functional release

• Level of Experience required:

• 8-12 years

Location and way of working:

• Base location: Bengaluru

• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS

• This profile involves occasional travelling to client locations.

• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.