Job description
SAP Service Delivery Management
- Manage day-to-day operations of SAP landscape (ECC / S4 HANA)
- Ensure delivery as per SLAs, KPIs
- Oversee L1, L2, and L3 support teams (functional & technical)
- Ensure system availability, performance, and stability
Incident, Problem & Change Management
- Ensure timely resolution of SAP incidents (production & critical issues)
- Lead Major Incident Management (MIM) calls
- Drive Root Cause Analysis (RCA) for recurring issues
- Govern SAP change management & Release Management
Stakeholder & Client Management
- Act as the single point of contact for business stakeholders
- Conduct weekly/monthly service review meetings
- Communicate system issues, risks, and performance metrics
- Ensure high customer satisfaction (CSAT)
Tools & Technologies
- ServiceNow / Jira (ticketing tools)
- AI driven approach
Soft Skills
- Strong stakeholder communication
- Leadership and team collaboration
- Problem-solving and decision-making
- Ability to manage high-pressure production environments
Experience
- 10+ years of IT experience
- 8+ years in SAP service delivery / application support
- Experience handling global clients and large SAP landscapes
Location :
Noida
1 ) : Shift Timing : 11 AM to 8 PM