Senior Consultant - Advisory

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Detailed Job Description:

In this role, you will engage in comprehensive business analysis and process improvement activities to help clients streamline operations and achieve sustainable growth. Your expertise will guide the discovery of current operational gaps and the design of future-oriented solutions leveraging technological advancements.

Your responsibilities will encompass:

• Conducting thorough evaluations of existing business processes and technology usage to recommend optimizations.

• Gathering and synthesizing complex datasets to generate actionable business insights.

• Driving the identification and implementation of transformation opportunities, ensuring initiatives align with stakeholder priorities and deliver measurable benefits.

• Developing detailed and actionable documentation, presentations, and analytical models to support decision-making.

• Facilitating stakeholder engagement through effective communication tailored to diverse audiences, from operational teams to executive leadership.

• Coordinating with various teams across geography and functions to align project execution and maintain quality standards.

• Monitoring project milestones and deliverables, proactively managing risks and resource constraints.

• Staying informed on advancements in digital technologies, particularly RPA and AI, to propose cutting-edge solutions that enhance automation and operational efficiency.

Success in this role requires a balanced blend of analytical acumen, interpersonal skills, and technical knowledge tailored to the domain of Finance & Accounting (F&A), Human Resources Outsourcing (HRO), or Financial Services Operations.

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Core Responsibilities:

• Evaluate and document current business processes to understand their effectiveness and identify improvement opportunities.

• Lead regular business analysis sessions with stakeholders to gather requirements and feedback.

• Use quantitative and qualitative data to develop insights that support strategic and operational decisions.

• Recommend and prioritize business transformation initiatives based on organizational goals and resource availability.

• Create professional and data-driven deliverables such as presentations, workflow diagrams, and analytical reports.

• Present findings and recommendations clearly to cross-functional teams and senior leadership.

• Act as the communication bridge between internal teams, clients, and external partners, ensuring clear expectations and collaborative problem resolution.

• Effectively manage multiple concurrent projects, balancing timelines, and resource allocations.

• Remain agile and informed regarding advances in IT technologies including RPA and AI, harnessing them to automate processes and improve productivity.

Essential Skills & Qualifications:

• Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, for creating sophisticated and impactful presentations and data models.

• Strong verbal and written communication adaptability for varied audiences.

• Excellent interpersonal skills coupled with a solution-oriented mindset and effective problem-solving abilities.

• Ability to tell compelling stories through data visualization using tools such as Visio and PowerBI to translate complex data into understandable insights.

• Knowledge of business operational processes within Finance & Accounting, Human Resources Outsourcing, or Financial Services Operations sectors.

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• ## Deliver Exceptional Customer Service Through Expert Issue Resolution

• Provide responsive product support by accurately diagnosing client concerns and guiding users with clear, step-by-step solutions to enable seamless product usage.

• Assist clients in navigating product features and functionalities to enhance their understanding and satisfaction.

• Respond to client queries courteously and professionally, ensuring user-friendly communication and prompt resolution.

• Maintain comprehensive and accurate logs of all customer interactions and follow established procedures to ensure compliance and quality standards.

• Process and document all incoming communications efficiently using designated tracking tools to support issue tracing and resolution metrics.

• Identify and propose alternative solutions when applicable to retain customer loyalty and support business continuity.

• Effectively organize and convey ideas orally, tailoring communication style appropriately for diverse audiences and situations.

• Conduct timely follow-ups and scheduled callbacks to clients, recording feedback and ensuring adherence to service level agreements.

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Performance Measurement Framework

NoPerformance ParameterMeasurement Criteria1Process EfficiencyNo. of cases resolved daily, adherence to procedural guidelines and quality standards, meeting or exceeding process-level SLAs, favorable Pulse survey scores, and positive customer feedback.2Self-Management and DevelopmentMetrics such as overall productivity, operational efficiency, regularity and attendance records, completion of mandatory and technical training hours, and proactive skills enhancement.

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Wipro Technologies invites passionate and driven professionals to join our evolving team as a Senior Consultant in Advisory, within our Business Process Services sector.

This role is ideal for individuals with 3 to 5 years of hands-on experience in process analysis and transformation, especially with expertise in Robotic Process Automation (RPA) as a mandatory skill.

Our focus is on empowering you to continuously reinvent your professional journey by providing a stimulating environment filled with opportunities to collaborate on state-of-the-art digital transformation projects with global impact.

At Wipro, we embrace a culture of inclusion, innovation, and learning agility, supporting career growth fueled by passion and the pursuit of excellence. Join us to be part of a forward-thinking organization where your skills will help shape the future of business process modernization.

We pride ourselves on being a purpose-driven company that values diverse perspectives and fosters a collaborative workspace, enabling each individual to contribute uniquely while achieving shared goals.

PRINCIPAL RESPONSIBLITIES

• Evaluate current state of business processes, anticipate business requirements, uncovering areas for improvement and define future state solutions.

• Lead ongoing reviews of business processes and gather critical information from meetings with various business stakeholders.

• Perform business analysis by utilizing gathered information and synthesizing it to drive business decisions.

• Utilize data to identify trends, patterns, and insights.

• Identify and recommend transformation opportunities.

• Prioritize transformation initiatives based on business needs and requirements.

• Create work product-focused materials / outputs, which may include PowerPoint decks, Excel models, or other written deliverables.

• Conduct meetings and presentations to share insights and plans to cross-functional team members and management.

• Collaborate with clients, internal Wipro teams & partner ecosystem.

• Serve as a liaison between internal and client stakeholders.

• Manage competing resources and priorities.

• Monitor deliverables and ensure timely completion of projects.

• Keep apprised of the latest developments, trends, and advancements in IT, including RPA and AI to automate and modernize systems.

CRITICAL SKILLS REQUIRED

• Excellent working knowledge of computer i.e., MS-Office PowerPoint & Excel.

• Excellent verbal & written communication with ability to adjust style to suit different perspectives and seniority levels.

• Good Interpersonal & people management skills with good problem-solving approach

• Good presentation skills with strong story telling capabilities.

• Excellent in data analytics & data visualization based on data, facts, and logical reasoning.

• Good in usage of tools used for business and data analysis ex. tools like Visio & PowerBI

• Knowledge of business operations in one of the areas: F&A, HRO, FS Operations

Mandatory Skills: RPA .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.