Customer Engagement Specialist

Role OverviewAs a Parent Engagement Specialist, you will be the voice of empathy and understanding for families considering discontinuation from our pre-schools. Your mission is to proactively engage parents, understand their concerns, and work to resolve issues, offering thoughtful solutions to retain their trust and loyalty.
Key Responsibilities

• - Call parents who intend to discontinue or have recently withdrawn their child to understand their concerns and motivations.

• Listen empathetically and document feedback in a structured manner.

• Identify key dissatisfaction drivers and collaborate with internal teams to mitigate them.

• Offer relevant solutions (like center transfers, trial extensions, etc.) to retain the parent’s association.

• Share valuable insights and trends with the operations and academic teams.

• Maintain accurate and timely records of all engagement calls and outcomes.

• Support new parent onboarding and engagement initiatives, if needed.

What We’re Looking For

• - Excellent communication and active listening skills.

• Empathetic and patient demeanor with a problem-solving attitude.

• Prior experience in customer service, tele-calling, or relationship management preferred.

• Comfort with CRM tools or basic data entry.

• Passion for early childhood education is a plus.

Why Join Us?

• - Be a key player in shaping parent satisfaction and loyalty.

• Contribute to a meaningful mission in early education.

• Join a dynamic and passionate team.

• Opportunity for career growth in a fast-scaling education brand.