Manager - Key Accounts

Manager - Key AccountsLocation:Mumbai
About UsStayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.
Why Work With Us?At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.
Your RoleAs a Manager at StayVista, you will be responsible for driving owner experience, engagement, and process excellence across StayVista. You will work closely with KAMs, Revenue, Operations, and Product teams to ensure smooth execution of owner-related processes, timely resolution of issues, and continuous improvement in overall owner experience.

About You

• Drive Owner NPS, engagement, and overall owner experience by managing feedback, escalations, and timely resolutions.

• Collaborate with KAMs, Product, Revenue, and Operations to ensure smooth execution of owner-related initiatives.

• Monitor TATs, SLAs, escalations, and key metrics through dashboards and reports.

• Drive Owner App adoption, engagement, recognition, and loyalty initiatives.

• Improve SOPs, processes, trackers, and workflows to enhance efficiency and consistency.

• Identify process gaps and drive continuous improvement and timely closure

• 4+ years of experience in Key Accounts, Account Management, Operations, or similar roles.

• Strong analytical, communication, stakeholder management, and process management skills.

• Proficiency in Excel/Google Sheets and experience handling HNI/premium clients.

• Strong ownership, attention to detail, and ability to manage multiple priorities.

• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

• Experience in hospitality, luxury travel, or premium property management will be an added advantage.

Key Metrics: What you will drive and achieve

• Owner NPS

• Owner App Adoption & Engagement

• Ticket Closure TAT & SLA Adherence

• Process & SOP Adherence

• Owner Engagement & Initiative Performance

Our Core Values:Are you a CURATER?

• Curious: Here, your curiosity fuels innovation.

• User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.

• Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.

• Aspire: Keep learning, keep growing—because we’re all about continuous improvement.

• Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.

• Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

• Business Acumen: You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel.

• Change Management: You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas.

• Leadership: You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team’s successes and failures.

• Customer Centricity: You know your customers’ business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop.

• Teamwork: You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals.

• Result Orientation: You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis.

• Planning and Organizing: You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards.

• Communication: You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.