Shashank Singh

Manager - Business Transformation & Strategy Mercer (A Marsh Company)
Operating Models · GCC · AI-Led Change
$12M annual cost efficiencies · $9M run-rate NOI opportunity for European · $100M revenue roadmaps
Gurgaon 8 yrs NMIMS University, Mumbai · 2018 @shashanksingh
Not open to work
LinkedIn

About

Strategy & Business Transformation Consultant with over 7.5 years of experience across Mercer (Marsh) and Accenture, specialising in the design and implementation of Intelligent Operating Models and Organisational Design. Proven track record partnering with C-suite stakeholders to bridge strategic vision with global execution through Shared Services Design (GCC), Operating Model Redesign, and Location Strategy. Leverage Data, AI, and Analytics to architect agile, future-proof organisations that deliver millions in cumulative financial impact for global clients.

Top Skills

Advanced Excel Agentic AI Agentic AI Workflows Agile / Scrum Agile Methodology Big Data Big Data (Hadoop) Budgeting & Forecasting Business Analysis Business Intelligence Business Transformation Change Management Competitive Intelligence Corporate Strategy Cost Optimisation Data Analytics Data Architecture Digital Transformation Executive Storytelling Financial Modelling GCC / GBS Advisory Generative AI Global Business Services (GBS) Healthcare & Pharma Location Strategy Manufacturing Microservices Architecture Natural Language Processing NLP Sentiment Analysis Operating Model Design Operating Model Redesign Operations Management Organisation Design Organisational Design Power BI Procurement Project Governance Project Management Python RFP / Proposal Management Sales Operations Shared Services Design SLA / KPI Framework Design SLA/KPI Framework Design Stakeholder Management Strategic Planning Vendor Governance Zero-Based Budgeting (ZBB)

Experience

Manager - Business Transformation & Strategy
Feb 2025 –  Present
Mercer (A Marsh Company) · Gurugram, India
Managed Global CoE and Nearshoring Strategy, delivering $12M annual cost efficiencies.
Led delivery of Intelligent Operating Model redesigns. Managed Global CoE and Nearshoring Strategy, delivering $12M annual cost efficiencies. Identified $9M run-rate NOI opportunity for European Health & Benefits brokerage. Supported Regional CEOs in translating 2027 growth visions into $100M revenue roadmaps. Orchestrated Agentic AI and Generative AI use cases, engineering a 25% reduction in manual effort.
Deputy Manager - Business Transformation & Strategy
Jun 2022 –  Feb 2025
Mercer (A Marsh Company) · Gurugram, India
Identified $2M annual cost reduction through job architecture redesign.
Delivered operating model workstreams for wealth administration overhaul (Pacific). Identified $2M annual cost reduction through job architecture redesign. Led nearshoring hub identification and CoE implementation for global revenue operations.
Business & Integration Specialist / Team Lead
Apr 2021 –  Jun 2022
Accenture · Gurugram, India
Led solutioning for $400M RFP portfolio translating AI and microservices themes into C-suite value propositions.
Led Health BPM program for North American Healthcare clients. Architected Logical Operating Models (LOM) and developed proprietary organisational assets and playbooks. Led solutioning for $400M RFP portfolio translating AI and microservices themes into C-suite value propositions.
Business & Integration Senior Analyst
Aug 2018 –  Apr 2021
Accenture · Gurugram, India
Designed operating model assets for global healthcare transformation. Mentored junior consultants and oversaw automation roadmaps for 15+ global healthcare clients. Received Accenture Client and Customer Award for service excellence.
Management Intern
May 2017 –  Sep 2017
Grant Thornton · India
Technical Intern
May 2016 –  Jul 2016
National Informatics Centre (NIC) · India

Education

NMIMS University, Mumbai
2013 – 2018
MBA & B.Tech (Integrated Dual Degree) · Marketing and Information Technology
Shashank has $12M annual cost efficiencies.
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At a glance

8
Yrs experience
6
Roles held
Mercer (A Marsh Company) · Accenture

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